Dental Receptionist

Join Our Friendly Reception Team at Ruabon Road Dental Practice

Are you warm, organised, and looking for a rewarding role in a supportive professional environment? Ruabon Road Dental Practice in Wrexham is looking for a friendly and enthusiastic Dental Receptionist to join our welcoming Reception Team.

Based in the heart of Wrexham town centre, our well-established practice provides both NHS and private cosmetic dentistry, with the added convenience of free on-street parking.

Why This Role Is Great for You

• Thorough in-house training to help you build confidence and develop your skills
• A genuinely supportive team culture that values positivity and clear communication
• National Living Wage, plus pension contributions
• Attendance bonus and private patient target bonuses
• Stable weekday working pattern with only three Saturdays per year
• Ongoing support and opportunities for development

Working Hours: Monday - Thursday 8.20 -5.20 1 hour lunch Friday 8.20 -4.20 30 min lunch

Your Role

You will be the first friendly face patients see, creating a warm and professional welcome while keeping the reception running smoothly. You will manage appointments, handle enquiries, and support the wider team with efficient and accurate administration.

Key Responsibilities

• Welcoming and checking in patients, ensuring records are complete
• Booking, managing, and confirming appointments
• Handling telephone, email, and online enquiries
• Presenting treatment plans and processing payments
• Managing lab work bookings and dispatch
• Following up outstanding payments and missed appointments
• Responding to new patient enquiries and introducing services
• Maintaining accurate patient records and strict confidentiality
• Supporting the clinical and management team as needed

About You

• Friendly, professional communicator with excellent customer service skills
• Well organised, reliable, and proactive
• Strong attention to detail
• Confident using IT systems (dental software experience helpful but not essential)
• Comfortable working both independently and as part of a team
• Previous reception or customer-facing experience preferred

Here at Envisage Dental we celebrate collaboration and transparency. We are proud to be an inclusive equal opportunity workplace. We have created a workforce that is reflective of our diverse patient and practice communities, that promotes positivity, and we believe this is critical to our success. We do not discriminate based upon race, religion, colour, national origin, gender, gender identity, sexual orientation, age, disability, or any other legally protected characteristic.

As part of our commitment to closing the Gender Pay Gap and ensuring equal opportunities for all candidates, we do not request or consider salary history at any stage of our recruitment process. Our compensation decisions are based on the requirements of the role, relevant skills and experience, and our commitment to fair and equitable pay.

If you are looking for a long-term role where you will be supported, valued, and given the tools to succeed, we would love to hear from you.

Apply today to join the Ruabon Road Dental Practice team.