Treatment Coordinator & Receptionist

Treatment Coordinator & Receptionist | Chalkwell Dental Practice (Southend-On-Sea)

Join our team in a varied dual role position combining Treatment Coordinator and Reception responsibilities within a supportive and friendly private dental practice.

At Chalkwell Dental Practice, we are looking for an experienced, organised, and patient-focused individual to play a key role in both managing patient journeys and supporting the day-to-day running of our busy reception desk. This is an excellent opportunity for someone who enjoys building relationships with patients while also thriving in a front-of-house role.

Chalkwell Dental is a private practice with a warm, supportive feel. Patients often tell us they feel genuinely cared for and we want our team to feel the same. We work to high standards, enjoy what we do, and support each other as a team.

Working Hours

• Monday: 8:15am – 5:45pm (1 hour lunch)
• Wednesday: 8:15am – 5:45pm / 8:00pm (1 hour lunch)
• Friday: 7:45am – 5:00pm (1 hour lunch)
• Flexibility to work Tuesdays and Thursdays when required

Employee Benefits

• Company-paid annual registrations
• Ongoing training and support from an experienced, friendly team
• Contributory pension scheme
• Extra paid day off on your birthday 
• Referral bonus scheme
• Uniform provided
• Residential parking nearby
• Team events that everyone can enjoy  
• A modern, well-presented practice near the beach
• Annual appraisals to support career development

The Role

This dual role position combines Treatment Coordinator and Reception duties, ensuring patients receive an outstanding experience from initial enquiry through to completion of treatment.

Your responsibilities will include:

• Welcoming patients and managing front desk reception duties
• Managing patient enquiries via phone, email, and online platforms
• Booking and coordinating appointments
• Discussing treatment plans and payment options with patients
• Supporting clinicians with treatment planning and patient communication
• Guiding patients through their treatment journey and follow-up appointments
• Liaising with finance providers regarding patient payment plans
• Managing referrals and maintaining accurate patient records
• Supporting social media and marketing activity for the practice

About You

We are looking for a personable, proactive, and professional individual who enjoys both patient interaction and organisation.

The ideal candidate will have:

• Previous experience as a Treatment Coordinator, Dental Receptionist, or similar dental role
• GDC registration and dental nursing experience preferred
• Excellent communication and interpersonal skills
• Strong organisational skills and attention to detail
• Leadership qualities with a confident and professional approach
• Experience using Microsoft Outlook, Word, Excel, and dental software systems
• Ability to work independently and as part of a collaborative team
• Experience with iTero and CBCT scanning is beneficial but not essential

Join Us Today!

If you are looking for a varied and rewarding role within a supportive and forward thinking practice, we would love to hear from you.

Press “Apply” or contact Vicky in our recruitment team:vicky.tanday@envisage-dental.co.uk 

We look forward to welcoming you to our team.

Here at Envisage Dental we celebrate collaboration and transparency. We are proud to be an inclusive equal opportunity workplace. We have created a workforce that is reflective of our diverse patient and practice communities, that promotes positivity, and we believe this is critical to our success. We do not discriminate based upon race, religion, colour, national origin, gender, gender identity, sexual orientation, age, disability, or any other legally protected characteristic.

As part of our commitment to closing the Gender Pay Gap and ensuring equal opportunities for all candidates, we do not request or consider salary history at any stage of our recruitment process. Our compensation decisions are based on the requirements of the role, relevant skills and experience, and our commitment to fair and equitable pay.